Welcome to Along Nature. By accessing or using our website and purchasing products from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction, including but not limited to copyright, trademark, or consumer protection laws.
Any breach of these Terms may result in the immediate termination of your access to our Services.
SECTION 2 – PRODUCTS AND PRICING
Product Information
We strive to display our products as accurately as possible. However, actual colors and appearances may vary depending on your monitor, mobile device, or browser settings.
As many of our lifestyle products are made from natural materials or handcrafted finishes, slight variations in color, texture, or appearance may occur and are not considered defects.
Pricing
All prices are displayed in the currency shown at checkout and are subject to change without prior notice.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without liability.
SECTION 3 – ORDER ACCURACY
We reserve the right to refuse or cancel any order at our sole discretion.
You agree to provide accurate, complete, and up-to-date billing, payment, and shipping information.
Along Nature is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
SECTION 4 – SHIPPING AND DELIVERY
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Shipping
Once your order has been dispatched and tracking information has been provided, responsibility for delivery rests with the shipping carrier.
Along Nature is not liable for delays, lost parcels, customs delays, or damages caused during transit by third-party shipping providers.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or local handling charges imposed by their country.
SECTION 5 – RETURNS AND REFUNDS
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
5.1 Change of Mind
We accept eligible returns within 14 days of delivery for unused products in their original condition and packaging.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.
5.2 Hygiene Products
For health and hygiene reasons, certain products cannot be returned once opened or used, including but not limited to:
- Personal care products
- Soaps
- Essential oils
- Linen sprays
- Opened beauty or self-care items
Unless they arrive faulty or damaged.
5.3 Exchanges
We currently do not offer direct exchanges.
If you would like another product, please return your eligible item (where applicable) and place a new order.
5.4 Faulty Products
If you receive a faulty, damaged, or incorrect product, please contact us within 7 days of delivery with your order number and photographs.
If the issue is confirmed, we will offer a replacement, repair, or refund in accordance with Australian Consumer Law.
SECTION 6 – INTELLECTUAL PROPERTY
All content available on this website—including but not limited to logos, trademarks, product names, product descriptions, images, graphics, website design, photography, and written content—is the intellectual property of Along Nature unless otherwise stated.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
SECTION 7 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
We collect and use your personal information only as necessary to:
- Process your orders
- Arrange shipping and delivery
- Provide customer support
- Improve your shopping experience
- Comply with applicable legal obligations
For more information, please refer to our Privacy Policy.
SECTION 8 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Along Nature shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.
SECTION 9 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Victoria, Australia.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
SECTION 10 – CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
Any changes will become effective immediately upon being posted on this website. Your continued use of our website following any updates constitutes acceptance of those changes.
SECTION 11 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Along Nature
📧 Email: info@alongnature.com.au
We aim to respond to all enquiries within 1–2 business days.